BAYS BASICS RETURNS & EXCHANGE POLICY
We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right. Please note: due to the handmade nature of our products, there may be very slight variations in some items. Every piece is handmade and custom made with love.
Purchased with an additional discount or promotion code are a final sale and will not be accepted for return, exchange, or store credit.
ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE.
Items must be unwashed and not altered in any way in order to be accepted for exchange or credit.
Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional change.
Gift cards are final sale.
We do not offer price adjustments.
OUR QUALITY PROMISE:
If there is a problem with a product or an error on your order, e-mail firstname.lastname@example.org and we will assist you. If we’ve sent you the wrong or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you.
TO EXCHANGE AN ITEM
Send the items in the original packaging We suggest using a carrier that provides tracking, we don't take responsibility for lost or damaged shipments.
Once the item is received, we will process a new order for your exchange and ship it at no cost to you. If the new item is a higher price, we will contact you for additional payment. If you request an exchange for an out of stock item or the item is a lower price, we will issue you a store credit.
If you have any questions about or need assistance with your return, please contact us by email at email@example.com
We can ship to virtually any address in the world.